Mountain Message Blog

Wednesday, December 09, 2020


Ragged Mountain will open for the 2020-21 winter season on Thursday, December 10 at 9:00am. For our first week of the ski season, Thursday through Sunday, we will only be serving Season Pass holders (and their Buddy Tickets) and Quad Pack tickets. Online lift tickets will not be available on these first four days.  Online Lift tickets will be valid for use beginning on Monday, December 14, 2020.

Please “Know Before You Go” by reading our covid-19 operating protocols before you arrive at Ragged Mountain as our operations will be different this winter. 

Details:                         Opening Time:            Lifts Open:            Trails Open:           

Thursday, Dec. 10                 9:00am                             1                               3

Friday, Dec. 11                      9:00am                             1                               3

Saturday, Dec 12                   8:30am                            2                               4

Sunday, Dec 13                     8:30am                            2                               4

Trails:                                    Blueberry Patch, Wild Side, Wild Ride for Thursday - Sunday and in addition Meadows for Saturday and Sunday

Lifts:                                      Summit Six Thursday - Sunday and in addition Carpet 1 for Saturday and Sunday

Last Edited by Kyle Matzke on Wednesday, December 09, 2020

Monday, September 14, 2020

A Letter From Our General Manager

Dear Winter Enthusiast,

As somebody who has long been committed to an active outdoor lifestyle, particularly as a skier, I can honestly say there has never been a time when I anticipated the arrival of ski season more than this year. The magic of winter - snow silently falling, the sharp bite of winter on the face and the excitement of linking turns on every unique run are always special. This year it’s safe to say “special” could be expanded to include therapeutic. In a sense, we need this ski season for our emotional and physical well-being as much as for our enjoyment. We believe recreation is one of the essential food groups - now more than ever.

I want to share Ragged Mountain Resort’s plans for the upcoming ski season. There has been so much uncertainty since the Covid-19 pandemic first upended our lives. Among the many lessons learned are the importance of clear and consistent communication, the setting of realistic expectations, and the need for tolerance for unexpected changes.

The embrace of all these lessons is going to be critical to a successful ski season, as is the recognition we’re all in this together. A collective effort must be part of the foundation for success as we strive to balance the safety of our guests, employees and the local communities in which we operate our business.

In addition to following all CDC and local regulations, Ragged Mountain will require face coverings, will make the necessary changes to allow for physical distancing, and will closely monitor employee health including requiring employees to stay home if they are sick. Similarly, we encourage guests to not visit if they are not feeling well or have any symptoms of Covid-19.  We will implement additional precautions related to ski school, rental equipment, food and beverage, and hospitality as further outlined below.

Ragged plans to open for the winter season on Friday, November 27, 2020. As always, this depends on weather, but our summer work prioritized the readiness of the snowmaking system and our hope is for an on time opening.

As you know, capacity restrictions have been one of the tools used to manage the spread of the novel corona virus. Skiing and riding at Ragged Mountain takes place on over 250 acres ensuring the opportunity to safely recreate. Nevertheless, we will adhere to any limitations imposed by State and local authorities. To what extent we might be required to limit on-mountain capacities is still unknown, however, we are confident any restrictions will be on a limited number of days and all guests will have access on the vast majority of days.

Season pass holders will be our highest priority in managing any on-mountain capacity restrictions. It is our intention to allow pass holders to ski any day the resort is open without reservations or other exceptional requirements. Our primary means to control capacity will be done by limiting the sale of daily lift tickets.

It is possible we may need to control the number of skiers, including pass holders, in the event there is limited terrain open. In such case, Ragged Mountain will implement an online advance reservation system and requirements for reservations will be communicated on the web site, via email, and on the resort app. Pass holders are strongly encouraged to download the resort app and enable push messaging. This will be the quickest and most certain way to stay abreast of changes of any kind.

Face coverings will be required to access the mountain, including in the base area, in lift lines and while loading, unloading and riding on chairlifts.  Face coverings will be required in every part of our operation including inside all buildings and during all ski and snowboard lessons.  We are asking everyone to support these necessary changes and cooperate with resort workers who are in the challenging role of ensuring everyone’s safety. Guests who don’t comply with the guidelines will be asked to leave.

First and foremost, we will manage the number of people on the mountain. We will do everything possible and practical to allow for physical distancing throughout the resort to help ensure a safe experience. Additionally, we will load lifts maintaining social distancing guidelines applicable to each individual lift configuration. We will also manage the number of people entering buildings including base lodges and restaurants in accordance with local guidelines. Currently the maximum number of people allowed indoors in a gathering space is about a 50% capacity since tables must be 6 feet apart with no more than 6 chairs per table. This number may change between now and the beginning of ski season or even during the season. We are working to expand areas to comfortably accommodate guests while maintaining distancing requirements and revising menus and service levels that strike a balance between safety, forced capacity limits, and reasonable hospitality. Some of the “new norms” we all have embraced over the summer - online ordering, takeout, grab-and-go and outdoor dining - will be in place for the winter.

Ski school is an important part of every mountain operation because it introduces people to the sport and helps them improve so the sport is more enjoyable.  Our teaching professionals are always committed to safety and enjoyment while learning, and this season that will be highlighted more than ever.  Ski and snowboard school formats will be revised to accommodate either small groups or individual self-paced learning options. Advance reservations will be required for all lessons and programs.

Children’s on-snow programs will be the subject of particular emphasis with small class sizes and minimal exposure to larger group settings.  

Equipment rental will be available exclusively online with advance reservations. Pick up and drop off of equipment may be modified to accommodate social distancing and to limit the number of people in confined spaces.

There is no avoiding the fact that navigating your way around the resort will be different this winter. Compared to the alternative of no ski season, I hope you’ll agree the changes are manageable and worth any inconvenience.

Our web site, will be updated regularly with the latest info on restrictions and other important information. The resort app, available for both iOS or Android DOWNLOAD HERE, will be one of the best ways to stay informed through notifications and current status updates.

Advance planning and online advance purchases will be more important than ever. Most products will only be available online in advance. Knowing what to expect when you arrive will go a long way toward minimizing confusion and frustration.

Finally, for those who purchased a season pass for this year but are still uncertain about their preferences this winter, please remember there is the option to defer the use of that pass until next season:

  • Anyone who buys a Mission: Affordable season pass for the 2020/2021 season can choose to request to defer the use of the pass until the 2021/2022 season.
  • The request must be made by sending an email stating the request between October 1st and November 25th, 2020, and the request must include the pass holder name and the number on the pass.
  • This is not an offer of a cash refund or any other credit offer and only applies to the one-time deferral of a 2020/2021 season pass in exchange for a 2021/2022 season pass.
  • The pass will be moved to the 2021/2022 winter season at no charge, regardless of a season pass price increase.

As you can see, we are planning lots of changes with the objective of making us all safer and more comfortable this ski season.  While some of the changes will be a little inconvenient, we think it is a small price to accept for safety and the opportunity to have a great season on the slopes.  I look forward to seeing you soon.




General Manager



Exposure to COVID-19 is an inherent risk in any public location where people are present.  The resort has implemented protocols to prioritize guest health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your visit.  The risk of being exposed or becoming sick due to COVID-19 cannot be eliminated.  Every skier and rider shares the responsibility for a safe and healthy skiing experience.  It is your responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website.  Stay home if you are sick or experiencing symptoms of COVID-19.  Wear a face covering in designated areas and maintain at least 6 feet physical distancing from other guests, including in lift lines.  Wash and sanitize your hands frequently.

Last Edited by Kyle Matzke on Monday, September 14, 2020

Tuesday, July 07, 2020

Amidst The Heat Of Summer

As the traditional Yankee saying goes, July 4th marks the beginning of preparation for winter here in New England. Mid-summer is now behind us and our staff are hard at work servicing our lifts, chairs, grounds, snowmaking system and equipment.

During these unprecedented times, we are blessed to be in an industry that is based outdoors in the mountains. The abundance of birds, wildlife, along with wildflowers peaking are sentiment of what we love about beautiful Ragged Mountain! If you get the opportunity be sure to check out the SRKG - Sunapee, Ragged, Kearsarge Greenway hiking trails. Just beyond our New Hampshire Mountain Inn off of New Canada Rd. is a small parking lot to gain access. This is an awesome opportunity to exercise outdoors, safely social distance and appreciate the views Ragged Mountain has to offer.

Last Edited by Kyle Matzke on Wednesday, August 05, 2020

Friday, April 03, 2020

Coronavirus Mission: Four'dable 4-Pack Resolution

The coronavirus has disrupted life for pretty much everyone around the world, and our resorts are among the affected operations.  The corona-crisis only impacted a small portion of our season, but it was enough that some of those who purchased our Mission: Four’dable 4-packs (M:4) might not have had a chance to use all of the lift tickets included.

In the past, any unused lift tickets (including Mission: Four’dable) have expired at the end of a ski season but because of the extenuating circumstances involved with the coronavirus, we have decided to allow up to two unredeemed M:4 tickets from this season to be used next season before (or on) Dec 24, 2020.  Those qualifying tickets from this year will need to be taken to the ticket office after November 1, 2020, along with your ID to be exchanged for tickets that will work next season.

Alternatively, because of the unprecedented interruptions caused by the coronavirus, up to two unredeemed M:4 tickets from this season can be appended to a new M:4 purchased for next year and may be used anytime next season.  Those tickets qualifying for exchange should be taken to the ticket office after November 1, 2020, along with your ID to be added to the newly purchased M:4 for the 2020/2021 season.

The 2019/2020 season had some great conditions, and some challenges, but we managed to get in the vast majority of a normal season even with the coronavirus caused shut down.  Most importantly, we noticed time and again families, friends, and even those who enjoy being solo on the slopes, enjoying the improvements at Ragged Mountain and being out in the fresh mountain air more than ever before.  It’s unfortunate the coronavirus has been a major disruption for everyone, including the entire ski industry, and we hope this one-time extension of the M:4 program helps ease the inconvenience a bit.

While normally all M:4 tickets strictly expire at the end the season for which they were issued, the corona-crisis is anything but normal.  Allowing the extension of up to two of the unused tickets is our way of helping you get the most out of your time on the mountain.  We value you as a customer, we appreciate you as a patron, and we look forward to seeing you on the slopes at Ragged Mountain next season.

Stay healthy and ski safe!

COVID-19 News & Updates

Please visit this page dedicated to news and updates for COVID-19 and resort operations.

Last Edited by Lori Zaloga on Monday, April 13, 2020

Monday, March 30, 2020

Mission: Affordable XTRA Season Passes - EXTENDED!

There have been significant disruptions from the coronavirus for all of us.  Due to extenuating circumstances, Ragged Mountain has EXTENDED the Mission: Affordable XTRA Passes for just $299 until May 3! During these unprecedented times, Ragged Mountain wants to make it easy and affordable for everyone to own a Mission: Affordable XTRA Season Pass to ensure next winter is active and enjoyable on the slopes for you with all of your family and friends!  To facilitate that objective, we have extended the deadline for our lowest price of the year until May 3, and we've also introduced a new payment plan if you'd like to take advantage of that. 

NEW - Easy Pay Plan

We've made it even easier to purchase your Mission: Affordable XTRA Season Passes with four (4) easy payments of $74.75 each*!  Choose the Easy Pay Plan product in the store link on the season pass page.

Easy Pay Payment Schedule:

  • May 3
  • June 1
  • July 1
  • August 1

*A $2.99 service fee applies to all payments on the Easy Pay Plan. Payments will be automatically charged to authorized credit card on the account.


  • Best Deal of the Year - Regular adult pass will be $599
  • Unlimited skiing - NO BLACKOUT DATES!
  • Mission: Affordable XTRA benefits include:
    • Access to ALL Pacific Group Resorts across North America.
    • 6 Buddy Tickets, valid at any PGRI Resort
  • XTRA! XTRA! Season passes paid in full by April 5th will receive more 4 more Buddy Tickets for a total of 10!
  • It’s STILL the best deal in all of New England!

COVID-19 News & Updates

Please visit this page dedicated to news and updates for COVID-19 and resort operations.

Last Edited by Lori Zaloga on Monday, March 30, 2020

Monday, March 16, 2020

Guest Services in a COVID-19 World

Update: March 26

The coronavirus has created a number of unique challenges.  One of those is how to continue to serve our guests while also helping to protect their health and the health of our wonderful staff.  We take both the service of our customers and the coronavirus safety concerns very seriously, so in order to protect our employees, our guests, and our communities, we are following CDC guidelines along with federal and state mandates for non-essential business operations in this most unusual of times.

To meet our dual objectives, while we are not open for normal in-person business transactions at the resort, we are available for business online, by telephone, or by email. We have staff working (mostly from home) who can respond to your needs and assist you with purchases and reservations so you can enjoy the fresh mountain air here in the not-too-distant future.  Please check our website frequently for the latest updates and answers to your questions, and contact us if we can assist you.

We hope everyone can be safe and healthy as we all follow social distancing and stay-at-home  protocols to get through this corona-crisis.

Update: March 16

The unexpected closure of Ragged Mountain Resort has understandably caused a great number of questions, concerns and uncertainty for individual guests, pass holders, group bookings, weddings and Spring or early Summer operations.

We are evaluating the changing circumstances daily and doing our best to address your questions and concerns. Like every other winter resort we are experiencing heavy call, email and social media volume. We will address every inquiry but it may take some time before we get to your specific inquiry. This web site is your best source for up to date information.

There are a few questions we can answer at this time;

- Will there be any adjustment to my season pass as a result of the unexpected closure?

No, season passes are good for the duration of the season regardless of the actual closing date. Opening and closing dates are planned but not guaranteed.

- I have a complimentary ticket. Will it be valid next season as a result of the closing?

No, complimentary tickets expire at the end of the season in which they were issued.

- I paid for lift ticket(s) on your web site for a day after you closed. Can I get a refund?

Yes, we will refund any day ticket purchased for a day after the closing date. We will process these automatically.

- I paid for rentals and/or ski school for a day after you closed. Can I get a refund?

Yes, similar to on line lift ticket purchases rental and ski school purchases for any day after closing will be refunded. These too will be processed automatically.

- Will my 2019-2020 Buddy Tickets be valid next year?

No, Buddy Tickets expire at the end of the season for which they were issued.

- I have a reservation at your lodging that is after the closing date. Can I get a refund or change the reservation?

Yes, any lodging reservation between now and May 1 can be cancelled or changed with no penalty. We will reassess the situation closer to May 1 as we know more about the COVID 19 situation.

- I have unused quad pack tickets. Will they be refunded or extended?

At this time we are evaluating our policies and next steps regarding unused Mission Four'dable Quad Pack tickets. We will communicate with you directly and on this website soon.

Last Edited by Lori Zaloga on Thursday, March 26, 2020

Friday, March 13, 2020

An Open Letter to Ragged Mountain Resort Guests and Community Members,

The entire world has been impacted by the rapidly evolving coronavirus - COVID 19 – crisis.

We take this development very seriously and we are committed to being diligent in our efforts to safeguard the well being of our guests, employees and community. We have reviewed our daily policies and practices to make certain we are utilizing the most advanced tools available and rigorously enforcing policies to achieve the highest level of safety and confidence possible.

At this time the resort remains open and it is our intent to continue winter operations through April 5th. Most of the resort amenities are open but we encourage you to check the web site daily for changes. We will continue to monitor the situation and adjust current as well as Spring and early Summer operations with the same objective; to enjoy the many virtues of Ragged Mountain and at the same time guard the safety of all stakeholders.

We are following Centers for Disease Control COVID 19 protocols in cleaning, food service, handwashing and by requiring employees stay home in the event of illness.

We have relaxed our cancellation policies and are being flexible with booking policies as it relates to future bookings.

We understand the challenge this situation presents and we also recognize the situation may be different tomorrow and again the day after. We are committed to evolving as the circumstances do.

You can check back here to get the latest details and updates. 

Last Edited by Kyle Matzke on Friday, March 13, 2020

Thursday, March 12, 2020

2020-21 Mission: Affordable Season Pass Available Now!

Ragged Mountain's mission to make skiing and snowboarding affordable for everyone is continuing for the 2020-21 Season with the Mission: Affordable Season Pass for just $299!  

Here's the deal:

  • Buy Your MISSION: AFFORDABLE Season Pass for just $299.
  • The lowest price is available from March 12 through April 5, 2020.
  • Ski or Ride every day Ragged Mountain Resort is open during the 2020-21 season -- NO Blackout Dates!
  • NEW Passholders can ski/ride for FREE the remainder of the 2019-20 Winter Season.
  • It’s the best deal in all of New England!  

Plus, passholders will enjoy additional benefits including the Sister Resort Reciprocal Program, Regional Resort Program and more.  Read all the details here.

Join us:  Accept the Mission!

Last Edited by Kyle Matzke on Thursday, March 12, 2020

Tuesday, February 11, 2020

Coming Into Presidents Week

We have received three inches in the past twenty four hours and there is another three to five inches forecasted for tomorrow into Thrusday! This has enabled us to open up additional terrain and we are expecting to offer 50+ trails and 235 acres of terrain going into Presidents Weekend. Stay posted HERE for up to date snow reporting. Just this morning Patrol approved Cemetery Gates, Sunnyside, Pels Pass, Abyss, Rags to Riches, Sweepstakes, Double and Triple Take, Not Too Shabby, Cabin Fever, Lower Easy Winder and Miss Behavin to open. Our Terrain Parks team is currently plowing out our bordercross course on Lower Chute, look for it to open this Friday. We are bringing back the cute little flamingo Sweeps, she will be out on the slopes this Valentines's Day in various locations. If you are lucky enough to find Sweeps, bring her into Guest Services and redeem your FREE day ticket!


Saturday, February 15:  USASA Rail Jam USASA members only event featuring skiers and snowboarders. Contestants will compete on our legendary three-tier rail layout which gives them a total of nine different features to be judged on.

Sunday, February 16:  Sport Thoma On-Snow Ski Demo they will be offering Rossignol, Fischer, Blizzard, K2, Nordica, Liberty, Stockli, Kastle, and Armada skis. The demo will be located along the base area from 9:00am to 2:00pm, please register in the Sport Thoma retail space.

Saturday, February 22:  U10 Open Stubbie Slalom Event on Village Green hosted by our Competition Programs Department.

February, 29 – March 1: USASA Boardercross / Skiercross Event USASA members only ski and snowboard event. This event is on Lower Chute, and skiers and riders start four at a time racing to the finish line.

Come on up to beautiful Ragged Mountain and enjoy making some turns with us... Get Ragged!


Red Barn
Red Barn

Last Edited by Kyle Matzke on Wednesday, February 12, 2020

Thursday, January 02, 2020

Happy New Year From All Of Us At Ragged Mountain!

The New Year is upon us and beautiful Ragged Mountain has had an incredible start to the season! We are currently offering 30 trails, 128 skiable acres of terrain. Ski Patrol recently dropped the ropes on several of our glades including Moose Alley and Raggae Glades from the Summit 6-passenger Express, and Gobblers Knob, Tree Hugger, Devils Den and Ridge Runner glades off the Spear Mountain Express Quad.

We have had over 1200 downloads of our new Ragged Mountain Resort APP and we are getting tremendous feedback on it! If you have not had a chance to check it out, be sure to:  Apple HERE | Android HERE

Our Birches Mountain Restaurant is offering casual dining and changed their menu for this season. Perhaps you fancy the Poutine, or the Headwall Burger, my personal favorite is the Wonton Chicken Enchiladas.

If one of your New Year's resolutions is to become a better skier or rider, consider booking a lesson with our Learning Center. We offer a number of classes that cater to you, such as our Women's Program, Legends Program, Race Development Program, or our Freestyle Snowboard Program.

January Events Include:

Saturday, Jan. 4th Ski The East High School Race

Saturday, Jan. 11th Ride & Ski Event

Saturday, Jan. 11th Ski The East High School Race

Monday, Jan. 20th Ragged Mountain Food Drive Bring (5) non-perishables and receive a $59 Adult Day Ticket or $47 Junior / Teen Day Ticket

Sunday, Jan.26th Sport Thoma On-Snow Ski Demo

Ski you on the slopes!

Last Edited by Kyle Matzke on Saturday, January 11, 2020