Mountain Message Blog

Monday, March 16, 2020

Guest Services in a COVID-19 World

Update: March 26

The coronavirus has created a number of unique challenges.  One of those is how to continue to serve our guests while also helping to protect their health and the health of our wonderful staff.  We take both the service of our customers and the coronavirus safety concerns very seriously, so in order to protect our employees, our guests, and our communities, we are following CDC guidelines along with federal and state mandates for non-essential business operations in this most unusual of times.

To meet our dual objectives, while we are not open for normal in-person business transactions at the resort, we are available for business online, by telephone, or by email. We have staff working (mostly from home) who can respond to your needs and assist you with purchases and reservations so you can enjoy the fresh mountain air here in the not-too-distant future.  Please check our website frequently for the latest updates and answers to your questions, and contact us if we can assist you.

We hope everyone can be safe and healthy as we all follow social distancing and stay-at-home  protocols to get through this corona-crisis.

Update: March 16

The unexpected closure of Ragged Mountain Resort has understandably caused a great number of questions, concerns and uncertainty for individual guests, pass holders, group bookings, weddings and Spring or early Summer operations.

We are evaluating the changing circumstances daily and doing our best to address your questions and concerns. Like every other winter resort we are experiencing heavy call, email and social media volume. We will address every inquiry but it may take some time before we get to your specific inquiry. This web site is your best source for up to date information.

There are a few questions we can answer at this time;

- Will there be any adjustment to my season pass as a result of the unexpected closure?

No, season passes are good for the duration of the season regardless of the actual closing date. Opening and closing dates are planned but not guaranteed.

- I have a complimentary ticket. Will it be valid next season as a result of the closing?

No, complimentary tickets expire at the end of the season in which they were issued.

- I paid for lift ticket(s) on your web site for a day after you closed. Can I get a refund?

Yes, we will refund any day ticket purchased for a day after the closing date. We will process these automatically.

- I paid for rentals and/or ski school for a day after you closed. Can I get a refund?

Yes, similar to on line lift ticket purchases rental and ski school purchases for any day after closing will be refunded. These too will be processed automatically.

- Will my 2019-2020 Buddy Tickets be valid next year?

No, Buddy Tickets expire at the end of the season for which they were issued.

- I have a reservation at your lodging that is after the closing date. Can I get a refund or change the reservation?

Yes, any lodging reservation between now and May 1 can be cancelled or changed with no penalty. We will reassess the situation closer to May 1 as we know more about the COVID 19 situation.

- I have unused quad pack tickets. Will they be refunded or extended?

At this time we are evaluating our policies and next steps regarding unused Mission Four'dable Quad Pack tickets. We will communicate with you directly and on this website soon.