COVID-19 Guidelines & Updates


UPDATE: November 6

DEPARTMENTAL UPDATES ARE AS FOLLOWS:

LIFT TICKETS - All lift tickets will need to be purchased online, in advance. We will also have ticketing kiosks or pick-up boxes for contact free redemption.  

Our intention is guests skiing on a Buddy Ticket provided to them by a season pass holder will be able to access the slopes any day the resort is open to season pass holders.  Similarly, our intention is Mission: Four’dable ticket holders will be able to ski or ride any day the resort’s slopes are open.  In the event there is limited terrain available, or if regulations are put in place restricting the number of participants on the slopes and capacity limitations thus become necessary, our advance online reservation system will give priority to Buddy Ticket users or Mission: Four’dable ticket holders ahead of day ticket buyers.

LODGE - We will have limited indoor space for seating. We have redesigned the layout of the lodge and removed close to 50% of the furniture to allow for more space in the lodge and appropriate social distancing. We ask that you DO NOT bring bags into the lodge. You should consider your vehicle as your ‘personal base lodge’ and, whenever possible, plan to store all your personal items there. There will be more outdoor seating including heaters along the Bricks. There will be limited seating in the Stone Hearth and Birches for dining guests only. Due to restricted lodge space, please keep your time in the lodge to less than 30 minutes at a time.  
     

Enhanced Cleaning and Sanitization:


SEASON PASSES - As of now, we are trying to avoid season pass reservations, but state mandates are changing rapidly. We will keep you updated here on all guidelines and Ragged Mountain policies. 

FOOD & BEVERAGE -We will have limited indoor space for seating, so we are advocating more outdoor use and are providing outdoor heaters to make your experience more enjoyable. You will be able to order food from your smartphone through our APP. You can pick up your food from the Harvest Cafe and dine inside, take it to your vehicle, or you can take it to one of our outdoor seating areas. There will be limited seating in the Birches for dining guests only. Seating for the Stone Hearth will be across the entire second floor of Elmwood Lodge. Unfortunately, we do not plan to have any live bands or promotional events in the pub this season.

Cashless transactions are preferred at all locations.


SKI SCHOOL -We plan to have smaller class sizes this season and all lessons will need to be pre-purchased. Our Lesson Rates and Packages for Ski School are available HERE. We will offer our popular Adventure Camp Program for kids ages 7-12 years old. For anyone seeking a lesson UNDER 7 YRS OLD, a parent or guardian must now accompany the lesson. All Lessons and Ski School Packages must be pre-purchased online in advance.

RENTALS -All daily rental orders will be online. When in the Rental Shop to pick equipment up, guests must practice 6 feet social distancing in building and obey our capacity restrictions. Equipment will be disinfected in between uses.

PARKING -We ask that you wear face coverings and practice social distancing by remaining 6 feet apart from others when in the parking lots. We ask that you don't bring bags into the lodge. You should consider your vehicle as your ‘personal base lodge’ and, whenever possible, plan to store all your personal items there. Folding or camp chairs and something to cover the ground is recommended to get your boots on in the parking lot. 

RAGGED EDGE TUNING SHOP -We will have limited number of people inside the shop at any given time. Please call 603-768-3130 to ask questions about service or repair availability.


 UPDATE: October 7

Please watch the attached video on 2020-21 Winter Expectations from our General Manager, Jay Gamble.



UPDATE: September 14

Please see the attached letter from our General Manager, Jay Gamble.

A LETTER FROM OUR GENERAL MANAGER


UPDATE: September 1

Caring Clean

When you come to Ragged Mountain Resort, you are here to enjoy yourself and to relax, refresh, and rejuvenate.  One key to relaxing is being comfortable and confident knowing your accommodations have been thoroughly and professionally cleaned and prepped for your stay. As part of Ragged Mountain Resort’s mission to maintain a safer, more comfortable environment for our guests and staff, we have instituted our Caring Clean practices throughout the resort.  Caring Clean procedures and standards go beyond the general cleaning practices typically established for the industry.  In addition to the obvious health benefits, a key reason we have adopted the Caring Clean protocols is so you can have the peace of mind that will allow you to get the most out of your time here.

Click here for the full list of Caring Clean practices.


Ragged Mountain Resort is implementing the following guidelines to maintain a clean and healthy environment for our guests.


Update: March 26

The coronavirus has created a number of unique challenges.  One of those is how to continue to serve our guests while also helping to protect their health and the health of our wonderful staff.  We take both the service of our customers and the coronavirus safety concerns very seriously, so in order to protect our employees, our guests, and our communities, we are following CDC guidelines along with federal and state mandates for non-essential business operations in this most unusual of times.

To meet our dual objectives, while we are not open for normal in-person business transactions at the resort, we are available for business online, by telephone, or by email. We have staff working (mostly from home) who can respond to your needs and assist you with purchases and reservations so you can enjoy the fresh mountain air here in the not-too-distant future.  Please check our website frequently for the latest updates and answers to your questions, and contact us if we can assist you.

We hope everyone can be safe and healthy as we all follow social distancing and stay-at-home  protocols to get through this corona-crisis.


Update: March 16

The unexpected closure of Ragged Mountain Resort has understandably caused a great number of questions, concerns and uncertainty for individual guests, pass holders, group bookings, weddings and Spring or early Summer operations.

We are evaluating the changing circumstances daily and doing our best to address your questions and concerns. Like every other winter resort we are experiencing heavy call, email and social media volume. We will address every inquiry but it may take some time before we get to your specific inquiry. This web site is your best source for up to date information.


There are a few questions we can answer at this time;

- Will there be any adjustment to my season pass as a result of the unexpected closure?

No, season passes are good for the duration of the season regardless of the actual closing date. Opening and closing dates are planned but not guaranteed.

- I have a complimentary ticket. Will it be valid next season as a result of the closing?

No, complimentary tickets expire at the end of the season in which they were issued.

- I paid for lift ticket(s) on your web site for a day after you closed. Can I get a refund?

Yes, we will refund any day ticket purchased for a day after the closing date. We will process these automatically.

- I paid for rentals and/or ski school for a day after you closed. Can I get a refund?

Yes, similar to on line lift ticket purchases rental and ski school purchases for any day after closing will be refunded. These too will be processed automatically.

- Will my 2019-2020 Buddy Tickets be valid next year?

No, Buddy Tickets expire at the end of the season for which they were issued.

- I have a reservation at your lodging that is after the closing date. Can I get a refund or change the reservation?

Yes, any lodging reservation between now and May 1 can be cancelled or changed with no penalty. We will reassess the situation closer to May 1 as we know more about the COVID 19 situation.

- I have unused quad pack tickets. Will they be refunded or extended?

At this time we are evaluating our policies and next steps regarding unused Mission Four'dable Quad Pack tickets. We will communicate with you directly and on this website soon.